Survival Kits & Care Packages for Key Developmental Milestones (0-5) | Organic, Natural & Ethical
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Customer Support

Hassle-Free Returns Policy 

At Little Minx we want you to love our products and service. We understand that shopping online can be tricky business, that's why we offer a Hassle-Free Returns Policy. If a product does not work as described simply return the item within 14 days for an exchange or store credit.  

Change of mind or size

If you are unhappy with the style or size, we will gladly exchange the item, or alternatively, issue you with a store credit.  To be eligible for a credit or exchange, your item(s) must be unused and in an appropriate condition for resale (as you received it). Items must also be in original packaging and returned within 14 days of purchase. If you/your items do not meet these requirements, Little Minx reserves the right to refuse an exchange or credit on change of mind items. 

Return postage costs will be at your expense.

We encourage you to return your parcel via registered or traceable postal services as all returned parcels remain the responsibility of the purchaser until received by Little Minx. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your refund. If you are approved, then your refund will be processed, and a store credit valid for 12months will be issued. If we deem the item not to be in perfect condition, the item will be returned to you.

Faulty item

We take your satisfaction very seriously. Any faulty item will be returned to the manufacturer for thorough investigation and explanation. Please note Little Minx is a retail distributer, and does not manufacturer any of the products included within our range.  

If a product within a Care Package or Survival Kit is deemed faulty, Little Minx will

  • Replace the product with a new item, to the same or greater value, free of charge to you,

OR

  • Issue you with a store credit to the value of that item valid for the next 12 months.

How to return an item

If you would like to exchange or return an item, please email hello@littleminxmilestones.com or call us on 0419 419 674

Our address is: 

Little Minx Milestones

PO Box 220

CLIFTON HILL VIC 3068

 

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If there is anything at all we can help you with, please contact us